Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.  We work in a hybrid environment giving you flexibility to manage working from home and being in office.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution

Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees

• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.

For Benefits information Click HERE 

JOB SUMMARY

Enforces ordinances governing the care and control of animals, provides a variety of specialized customer service duties, adoption screening and counseling, maintains appropriate records, and investigates and resolves public complaints.

 MINIMUM QUALIFICATIONS

Three (3) years of experience in field closely related to these duties or an equivalent combination of related education and experience. 

ESSENTIAL FUNCTIONS

• Matchmaking for Adoptions – Facilitate successful adoption placements by working with potential adopters to identify the best fit for both their needs and the needs of the shelter pet
• Coordinate "meet and greets" to help families and shelter pets get acquainted, assessing for a good match.
• Adoption Process – Review and verify applications, finalize adoptions, and support adopters through each step of the adoption process.
• Act as the first contact for customer service issues for the agency in resolving animal-related issues such as adoptions, lost pets, license renewals and sales, impounds, relinquishments, fee assessments, vaccination/sterilization, animal ordinances, and similar issues. Responds to irate, difficult, and distressed customers.
• Issues criminal citations and notice of violations in accordance with animal ordinances, and enforces animal ordinances and state statues.
• Collect all fees according to policy and ordinances, and acts as cashier. Processes cash, check and credit card transactions for services provided. Balances funds at the end of the business day and reconciles discrepancies.
• Impound animals that are stray, abandoned, rabid, in distress and/or dangerous by safely utilizing a variety of tools and techniques. Observes and evaluates the condition of animals and provides basic first-aid.
• Processes routine applications, supporting documents and information for animal licenses, animal permits, and determines that all applications are accurate and in compliance with procedures, ordinances, and policies.
• Receives and responds to animal-related calls, and resolves nuisance complaints by educating animal owners and complainants about animal control ordinances, and providing advice.
• Works with databases to enter and retrieve complex records regarding animals, owners, violations and citations, referrals, and general information. Prepares and updates a variety of reports.
• Participates in court proceedings, and testifies in court as necessary.
• Investigates complaints of animal bites and places animals under appropriate quarantine.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Accurate computer data entry and write/print legibly
• Basic principles and practices of animal handling and husbandry.
•  Various animal breeds, behavioral characteristics, and common symptoms of disease.
•  Animal ordinances and state statutes.
•  General office procedures and methods.
•  Cash handling, fund reconciliation, and deposit procedures.
•  Modern office equipment, including computers and software.

Skills and Abilities to:

•  Communicate effectively and negotiate with emotionally upset or hostile animal owners or complainants.
• Prioritize, organize and carry out work assignments
•  Safely handle animals
•  Learn how to process information/merchandise through register system
•  Observe and record symptoms, reactions, and progress of animals
•  Maintain quality, safety, and/or infection control standards.
•  Communicate tactfully and courteously when interacting with the public and coworkers.
•  Learn, interpret, apply and explain applicable ordinances, codes, regulations, policies and procedures governing general animal control practices.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Lifting, carrying, pushing and pulling loads of 25 – 75 pounds on an intermittent basis.
Regular exposure to animals that may bite, kick, scratch or be diseased (including rabies), as well as fur, dander, unpleasant odors, loud noises, exposure to unsanitary conditions, dust, gases, and chemicals.

IMPORTANT INFORMATION REGARDING THIS POSITION

Incumbents are required to participate in a rotating schedule, which may include weekends and holidays.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.