JOB SUMMARY

Provides customer service and office/program support. Serves as the initial contact for customers, both in person and over-the-phone, for Division related information.

MINIMUM QUALIFICATIONS

One (1) year of closely related experience directly related to these duties.

Due to the nature of this position, the successful applicant must pass a required pre-employment background check.

ESSENTIAL FUNCTIONS

• Answers phone calls and greets visitors; relays calls and messages to appropriate person.
• Performs customer service functions; provides assistance regarding department/division services and information. Maintains office coverage during all business hours.
• Processes and issues permits according to policy and procedures. Records transactions and issues receipts; forwards revenues and reconciles transactions according to policy and procedures.
• Provides general office support to the Division.
• Receives incoming deliveries and documents, providing an accurate date stamp prior to distribution to the appropriate division or person.
• Provides detailed information to the public regarding Division procedures.
• Accepts Division specific documents and assists customers in data gathering.
• Analyzes and maintains reservation reports, logs and lists. Types and proofreads documents and make appropriate corrections.
• Supports office functions effectively utilizing computers and software.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Basic arithmetic calculations
• Modern office practices and procedures

Skills and Abilities to:

• Work with computer software related to job specific duties
• Operate standard office equipment
• Produce written documents, forms, and charts
• Communicate effectively in English both verbally and in writing
• Perform excellent customer service and work cooperatively within a team environment
• Create and maintain records, files, and reports
• Understand and follow broad objectives and instructions
• Gather and condense relevant and useful information
• Work with minimum supervision and act independently

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The ability to perform essential physical requirements such as lifting, walking, sitting, kneeling, or bending.