JOB SUMMARY

Provides customer service and office/program support. Serves as the initial contact for customers, both in person and over-the-phone, for Division related information.

MINIMUM QUALIFICATIONS

One (1) year of closely related experience directly related to these duties.

Preference will be given to applicants who are Bilingual in English and Spanish, and requires reading, writing, and speaking both English and Spanish fluently.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

A valid Driver’s License accepted by the State of Utah is required at the time of hire. A valid Driver’s License issued by the State of Utah must be obtained within six (6) months of hire to operate a county vehicle.

It is mandatory that all new hires receive the Tdap (Tetanus, Diphtheria, and Acellular Pertussis) vaccine before beginning employment or provide a copy of their immunization record prior to starting employment. The immunization record must show the vaccine name and date received.

Upon hire, a two-step Tuberculosis skin test will be required. The first will need to be placed prior to starting employment.

ESSENTIAL FUNCTIONS

• Answers and directs incoming phone calls to appropriate staff.
• Greets visitors and performs customer service functions.
• Processes and issues monetary vouchers, certificates, and permits according to policies and procedures.
• Researches problems and initiates resolutions utilizing existing policies and procedures.
• Schedules functions, including client registration and client appointment reminders.
• Distributes public health information forms and other program documents.
• Analyzes and maintains program reports, logs, and lists.
• Types and edits documents and makes appropriate revisions.
• Processes, sorts, and distributes incoming and outgoing mail.
• Maintains office equipment.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Basic arithmetic calculations
• Modern office practices and procedures

Skills and Abilities to:

• Work with computer software related to job specific duties
• Operate standard office equipment
• Produce written documents, forms, and charts
• Communicate effectively in English both verbally and in writing
• Perform excellent customer service and work cooperatively within a team environment
• Create and maintain records, files, and reports
• Understand and follow broad objectives and instructions
• Gather and condense relevant and useful information
• Work with minimum supervision and act independently

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.

Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• This position requires travel throughout Salt Lake County.
• May be required to work in various environments with uncomfortable conditions.
• Must have the ability to stand, bend, sit for extended periods of time, or perform repetitive motor tasks.
• May need to lift up to 50 lbs. -Able to have transportation available to travel to events.

IMPORTANT INFORMATION REGARDING THIS POSITION

This position may include a modified work schedule (i.e., flex, amended, weekends, 24/7, or on call).