JOB SUMMARY

Provides customer service and office/program support. Serves as the initial contact for customers, both in person and over-the-phone, for Division related information.

MINIMUM QUALIFICATIONS

One (1) year of closely related experience directly related to these duties.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Upon hire, a two-step Tuberculosis skin test will be required. The first will need to be placed prior to starting employment.

ESSENTIAL FUNCTIONS

• Answers and directs incoming phone calls to appropriate staff.
• Greets visitors and performs customer service functions.
• Processes and issues monetary vouchers, certificates, and permits according to policies and procedures.
• Researches problems and initiates resolutions utilizing existing policies and procedures.
• Schedules functions, including client registration and client appointment reminders.
• Distributes public health information forms and other program documents.
• Analyzes and maintains program reports, logs, and lists.
• Types and edits documents and makes appropriate revisions.
• Processes, sorts, and distributes incoming and outgoing mail.
• Maintains office equipment.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Basic arithmetic calculations
• Modern office practices and procedures

Skills and Abilities to:

• Work with computer software related to job specific duties
• Operate standard office equipment
• Produce written documents, forms, and charts
• Communicate effectively in English both verbally and in writing
• Perform excellent customer service and work cooperatively within a team environment
• Create and maintain records, files, and reports
• Understand and follow broad objectives and instructions
• Gather and condense relevant and useful information
• Work with minimum supervision and act independently

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.

Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.

IMPORTANT INFORMATION REGARDING THIS POSITION

This position supports the Environmental Health Division with processing registration data and payments for food handler card certifications. Provides program support for a team of office specialists and program information for customers. The job requires strong cash handling, customer service and organizational skills and an ability to handle the occasional upset or challenging customer.

This position works at the Environment Health Building located at 788 East Woodoak Lane (5380 South), Murray. Employee will work an average of 29 hours per week, Monday through Friday during business hours 8:00 AM to 5:00 PM.