Control Room Operator

$38,920.00 - $58,380.00 DOE*

+ $1 per hour worked in environmental pay

*All job-related experience must be included on the resume portion for it to be considered in the salary offer.

"Working for the Sheriff's Office has been absolutely wonderful. I have had a great support system from my direct peers and leaders along with others in the department as we are working in a team environment. We work together as one to make a difference and display positive example to all.” - Current Civilian

JOB SUMMARY

Monitors and controls the security access and movements in, out and within the Jails.

MINIMUM QUALIFICATIONS

Two (2) years of directly related experience (e.g., Corrections, Security, Law Enforcement, Loss Prevention, Video Surveillance, Call Center). 

Must be a U.S. Citizen. 

Must pass the Sheriff's Office required Drug Test. 

Due to the nature of this position, the successful applicant must pass a required pre-employment background check.

ESSENTIAL FUNCTIONS

• Controls employee, prisoner, visitor, and volunteer, access to secure doors, Booking and Visiting areas, units, halls, and high traffic areas. 
• Remotely monitors movement throughout jails, identifies emergency situations and calls for appropriate correctional and/or medical emergency response and expedites access through the Jail.
• Observes prisoners within common areas of housing units, Booking, Visiting, halls, and other areas of jails and secure exterior perimeters
• Responds to panel alarms, watch tour time outs, intercom communications with prisoners and staff; performs "all-calls" and remote lock down of unit or facility or facilitates emergency evacuations using override or manual protocols.
• Receives and dispatches information, requests, and instructions at the direction of supervisors or commanders to perform call out for specialized units.
• Observes and participates in testing controls for alarms, doors, and elevators and monitors electronic security systems for alarms and problems.
• Greets visitors and volunteers at Administration Desk, answers phones, compiles reports and assists public. 
• Monitors and tests recording equipment for cameras; downloads and copies video.
• Monitors and controls radio traffic within facility, including shutting down non-emergency traffic during a crisis situation.
• Prepares daily logs and reports and enters information into databases to capture daily activities

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:
• Principles, practices, and techniques of custody and control
• Behavior patterns and legal rights of prisoners
• Operations of Sally port controls, cell locks, and control panels commonly used in a secure facility
• Safety hazards and necessary safety precautions sufficient to establish a safe working environment

Skills and Abilities to:
• Communicate clearly and concisely both orally and in writing
• Respond to multiple requests for information in accordance with established policy, laws, and ordinances
• Observe, identify and effectively react to various security situations or emergency conditions and make
effective decisions during life-threatening situations
• Effectively handle multiple tasks and complete work in a timely manner
• Operate and use video and alarm system equipment, control panels and related software, job related
computer software and standard office equipment
• Understand and apply oral, written, illustrated or demonstrated instructions
• Maintain highly confidential information concerning the security of the jail
• Obtain and maintain BCI certification
• Clearly hear without correction in either ear; see with visual acuity for far, near and peripheral sight
including depth perception and color vision

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