Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. 

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities. 

For Benefits information Click HERE 

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

JOB SUMMARY

Coordinates, creates and maintains database queries and reports. Assists with vendor-supported EHR enhancement requirement scoping, coordinates deployment and tests new system enhancements, and bug fixes. Provides coordination of help desk technical support for external Behavioral Health providers and division staff. Performs database reporting, maintenance, and enhancement support. Provides technical assistance for all Utah Web Infrastructure for Treatment Services (UWITS) modules. Coordinates software and hardware needs and training among internal staff.

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Data Management, Health Information Management, Health Informatics, or other closely related field, plus two (2) years of related experience; OR an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Maintains and updates in-house database structure and functionality implementing new queries, and operations for data collection, analysis, submission or reporting to decrease discrepancies, and increase reporting capabilities.
• Staffs the UWITS system help desk support line logging and diagnosing problems. Consults with supervisor and vendor regarding issues that cannot be resolved directly; monitors the status of problem resolution and communicates status with users. Provides recommendations for general improvement of support/help desk functions and data systems.
• Develops training materials and documentation, coordinates and conducts new and ongoing training and regularly scheduled meetings on changes, enhancements, or issues related to the delivery of behavioral health services and collection of data for the provider system and other interested parties. Develops new strategies and procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Participates in user acceptance testing and coordination of system updates and enhancements for version control with supervisor and vendor.
• Works with Division staff and provider network to analyze data and create reports for contract compliance, outcomes reporting, and agency performance. Creates and updates monthly and quarterly reports for the division, department, mayor, and council.
• Provides technical and logistical support for the UWITS Billing Module, HIPAA electronic document interchange (EDI) formats and exchanges. Troubleshoots EDI syntax errors.
• Coordinates the creation and maintenance of user accounts and access rights in compliance with contract and system requirements.
• Researches, evaluates, and recommends the purchase and/or acquisition of information technology-related equipment, components, and software.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• UWITS or other EHR experience on the user or agency support level
• EDI formats and interchange protocols
• Information security, regulations, legal documentation, and rules governing access and privacy of records (HIPAA, HITECH, and GRAMA)
• Relational databases
• Data analysis and reporting (SQL, VBA, MSAccess, PowerBI, SSRS)
• Internet applications, word processing, and spreadsheet software
• Data processing terminology and procedures
• Data and network security principles
• Diagnostic methods, procedures, and techniques
• Library functions and operations
• Principles of computer file/record storage and maintenance techniques

Skills and Abilities to:

• Demonstrate strong customer service orientation
• Think logically and systematically; solve complex problems; effectively apply general principles to specific conditions
• Provide team leadership and leading diverse teams to consensus
• Facilitate projects and meetings as assigned, comfortable working with all levels of the organization
• Analyze business and technical processes and determine ways of making them more efficient
• Remain calm under pressure and quickly adjust, evolve, and multitask between several competing priorities at once
• Participate in software system testing
• Edit and update application’s user documentation
• Maintain confidentiality and professionalism
• Develop or assess materials that will help employees understand the subject(s) being taught
• Understand the training needs of the users and the organization
• Motivate and train groups of users
• Read and write basic SQL language and create queries
• Learn, adapt to, and support new technologies
• Follow verbal and written procedures and instructions
• Act independently and work with minimal supervision
• Convey technical information in terms that are understandable to non-technical users
• Communicate effectively both verbally and in writing

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Employees must be able to stoop, bend, crawl, climb, and crouch to install and maintain computer equipment, which will occasionally involve lifting up to 50 pounds.

Who we are:

At Salt Lake County Behavioral Health Services, we are a small staff of approximately 30 employees. We provide funding and oversite to contracted behavioral health provider agencies providing client-centered services for both mental health, and substance use disorder. We support a network of multiple provider agencies with over 700 users of our in-house supported Electronic Health Record (EHR).

We encourage a work life balance:

At Salt Lake County BHS employees are eligible for 12 holidays, up to 24 vacation days, 12 sick days, one personal preference day every year.

Expectations:

• SLCo BHS needs someone who will provide on-site and remote user support on all desktop devices including PCs, laptops, tablets, printers, and other peripheral equipment. They will also evaluate and make hardware and software recommendations in relation to identified needs and provide individual and group instruction on regularly used hardware and software applications.
• They will assist with vendor supported EHR enhancements and upgrade testing, training and end user support. The candidate in this position must be able to adapt to new technology as equipment is upgraded.