JOB SUMMARY:

The Assistant House Manager ensures that patrons are safe and satisfied with their experience and works to support the smooth operation of house staff. The Assistant House Manager is responsible for maintenance and management of equipment to ensure a successful and safe event.
The Assistant House Manager represents Arts & Culture ensuring a welcoming & inclusive theatre environment for all patrons and volunteers.

MINIMUM QUALIFICATIONS:

Two (2) years of closely related customer service experience. Theater or venue experience a plus.
Preference will be given to applicants with prior supervisory experience.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service assisting patron while enforcing all venue policies.
• Aid our patrons with accessibility needs. i.e. wheelchair assistance, ALD distribution, bariatric/in-fill chair placement.
• Oversee and mentor volunteer ushers to ensure they are successfully completing all assigned duties.
• Responsible for on-site equipment, troubleshooting as needed.
• Responsible for program/playbill distribution and organization.
• Monitor physical surroundings prior to and throughout events for safety, cleanliness, and functionality.
• Act as Assistant for the House Manager, report all issues and concerns.
• Assist in the event of an emergency/evacuation.

Additional Information
Ability to perform physical activities, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling of materials.
Ability to lift 40 lbs repetitively.
Ability to stand for long periods of time, up to the duration of a shift.
Excellent communication and problem-solving skills, including ability to maintain composure under stress. Comfortable answering usher and patron questions and patience to resolve issues.

***This position requires employee's flexibility for Nights, Weekends, Holidays***

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.