JOB SUMMARY

Responsible for providing quality customer service to patrons while assisting with seating, taking/scanning tickets, answering event related questions, giving directions, and ensuring the safety of patrons attending events in the performing arts venues.

MINIMUM QUALIFICATIONS

• Enjoy working with the public.
• Provide quality customer service.
• Familiarity with electronic equipment (ticket scanners, radios, assistive listening devices).

Preference given to those with customer service and performing arts experience.

ESSENTIAL FUNCTIONS

• Understand and adhere to established Patron Services policies and procedures.
• Ability to perform in all possible usher positions. (Ticket Taker, Coat Check, Inside Usher, Student Show Parking Lot Attendant).
• Ability to provide accurate knowledge to patrons regarding venue logistics i.e., location of ticket office, restrooms, concessions, coat check, etc., information about the event, etc.
• Actively assist with established Patron Services Front of House emergency procedures. Must be familiar with locations and operations of emergency exits and equipment.
• Assist with Patron Services Front-of House preparation as assigned. Example: program preparation, assist with in-fill seat install/removal.
• Assist with patron curbside services as assigned.
• Assist with new usher venue tours as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Provide quality customer service.
• Ability to solve problems quickly and courteously.
• Ability to listen and take direction with appropriate follow through.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Able to repeatedly climb up and down stairs to ensure effective event procedures are adhered to in all areas of the venue.
• Able to stand for long periods of time. Possibly throughout an entire event (3-5 hours).
• Confidence in working with electronics like scanners, radios, and Assistive Listening Devices.

IMPORTANT INFORMATION REGARDING THIS POSITION

• Employees must be available and willing to work in all Arts & Culture venues.
• Between August and May, employees are required to work 12-15 shifts per month. Specific numbers will be assigned monthly.
• Employees will be preassigned to Broadway Across America (BAA) events at Delta Hall. The days will be of their choosing. These pre-assignments will typically be ticket taker.
  • 1 week run = 3 shifts
  • 2 week run = 6 shifts
  • 3-5 week run = 8-10 shifts
• If you need a replacement, volunteers are allowed to fill in, but you must pick up another BAA shift to meet the required quota.
• Employees must communicate time off requests in advance of monthly sign-ups except in emergencies.
• Flexible to work a wide variety of events and diverse content.
• No guarantee to be assigned usher positions in the seating area.
• Possibility of shift and/or change of venue at Patron Services Management discretion as determined by event needs. You will be given at least 24 hours’ notice of a shift or venue change.
• Adhere to Usher Dress Code.
• Attend/Complete mandatory trainings as assigned. (In-person and SABA).