JOB SUMMARY

Manages, plans, installs, configures, and maintains software applications for the division. 

MINIMUM QUALIFICATIONS

Bachelor’s degree in computer science, Information Services, or another related field and four (4) years of related experience; OR an equivalent combination of related education and experience.

1 year of supervisory experience is preferred

Due to the nature of this position, the successful candidate must successfully pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements.  

ESSENTIAL FUNCTIONS

• Oversees and administers Parks and Recreation's point of sale (POS) and other applications as assigned.
• Plans, setup and configures all applications, modules and associated sub-systems; plans and executes all daily operations and regular maintenance of the applications.
• Supervises staff which includes hiring, promoting, orienting, training, assigning, and reviewing work performance, annual work performance appraisal, and discipline.
• Provides training and support to internal teams, management, and vendors in identifying application needs and system requirements.
• Resolves complex issues with core applications; this may include troubleshooting, collaboration with internal teams and project management, County IT, and vendors.
• Oversees development, integration and operation of application interfaces
• Develops documentation and procedures for support and/or training of new applications and technology products as required.
• Helps develop the annual technology budget, participates in the writing and evaluation of RFP and bids as directed.
• Plans, designs, and participates in the implementation of complex IT systems.
• Collaborates with internal and external members to solve complex procedural, operational and technical problems.
• Articulates technical information and provides it to management and internal teams. 
• Assists in continuity and disaster mitigation planning.
• Researches and develops standards, proposals, and processes to prompt efficient use and increase productivity of applications in use by the division.
• Manages the Division’s PCI Compliance process, maintains applicable documentation and works with other county departments as necessary to ensure is accurately reported.
• Represents the division in County IT meetings as assigned.

KNOWLEDGE, SKILLS AND ABILITIES 

• Information technology management trends, techniques and best practices
• General business hardware and software systems, database, data management, information applications, reports and functions; UI/UX
• Business processes, improvements, and methods using technological applications and solutions
• Industry specific software and hardware systems
• Payment systems and POS; batch processing and balancing procedures
• Effective report writing methods and techniques

Skills and Abilities to:

• Analyze, comprehend, and resolve complex technical problems related to the assigned applications, software solutions, connected systems, interfaces, and client software components
• Convey technical information in terms that is understandable to non-technical audiences
• Perform analytical, organizational, and time management skills
• Collaborate effectively with technical staff responsible for networking, servers, databases, and front-line support
• Interface effectively with vendors providing escalated technical service/support
• Analyze problems and make sound judgments based on technical data, best practices, and circumstances
• Communicate effectively both verbally and in writing
• Manage implementation projects for new software applications and technologies as assigned
• Display excellent interpersonal skills
• Prepare and analyze statistical reports
• Effectively educate and train others

IMPORTANT INFORMATION REGARDING THIS POSITION

May be required to occasionally work outside of normal business hours to support these applications.