Summary

Provides technical support and assistance for front-of-house ticket technologies to staff and clients through in-person interactions. Trains users and troubleshoots systems in high-traffic public spaces as patrons enter Arts and Culture venues.

Reports to BTS (Business Technology Services) and is accountable to Front-of-House and ArtTix staff to provide support services.

Minimum Qualifications

Associate’s degree from an accredited college or university in Information Systems, Computer Science, or other closely related field; OR 1 year of directly-related information technology experience.

Essential Functions

• Addresses and responds to front-line staff inquiries in support of ticketing equipment and systems.
• Provides initial support, tests equipment and services, and maintains equipment.
• Provides staff with preventive maintenance, storage, and configuration recommendations to improve equipment usability and performance.
• Documents staff and public interactions, including details of inquiries, complaints, comments, and actions taken.
• Possesses a basic understanding of the organization's products and services; escalates more complex inquiries through established procedures.

Knowledge, Skills, and Abilities

• Independent troubleshooting and self-directed work
• Patience for in-person support of non-technical staff
• Knowledge of wireless networks, networks, and Android operating systems
• Knowledge of troubleshooting practices for Windows computers and peripherals in a networked environment
• Communicate effectively verbally and in writing
• Preference given for knowledge of: Tessitura systems, VMWare AirWatch, advanced wireless networking, and hardware or network certifications

Working Conditions

• Must be able to stand and walk for 2-3 hours
• Significant walking and stairs, carrying up to 10 pounds of equipment
• Must be able to lift and move 50 pounds on occasion

Important Information

• Schedule is primarily evenings and weekends.