JOB SUMMARY

Oversees operational processes, procedures, and functions of the Information Technology staff in the division.  Assists in application development, management, and in specifying, acquiring, developing, implementing, customizing, and maintaining unique complex systems. Manages complex technology infrastructures. Plans, executes, and finalizes projects. Supervises staff.

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Data Management, or other closely related field, plus six (6) years of related experience, of which two (2) years must have been in a supervisory capacity; OR an equivalent combination of related education and experience. Education may not be substituted for supervisory experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Works with senior management to specify, acquire, develop, implement, customize, and maintain complex and unique systems.
• Manages system technology applications and support.
• Oversees and directs all functions of the IT function in the division.
• Plans, executes, and finalizes projects according to scope, meeting strict deadlines and staying within budget.
• Supervises staff, which includes hiring, orienting, training, assigning, setting work schedules, reviewing work performance, annual work performance appraisals, and discipline.
• Develops best practices and tools, and timelines for project execution and management. Communicates and manages project expectations for team members and stakeholders in a timely and clear fashion through detailed and comprehensive project and communications plans.
• Develops, directs, and executes full-scale project plans and associated communication documents, which include project test plans, quality assurance plans, training plans, data conversion, migration, and integration plans, implementation and deployment plans, issues log, and project risk register. Including project dependencies, critical path, scope, goals, and deliverables that support business objectives.
• Develops, implements, and monitors information systems’ policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Performs periodic audit practices to ensure that project management projects are on time and on budget.
• Facilitates customers’ use of technology as directly related to their business.
• Researches and evaluates new technology for possible application to the needs of the division.
• Evaluates and recommends software and hardware needed to support development efforts and implements them upon approval.
• Plans for projects and resource requirements are needed in the preparation of the annual budget. Ensures budgets and forecasts are accurate and timely to support non-discretionary and discretionary projects.
• May develop and implement procedures for a comprehensive disaster recovery plan.
• May prepare and administer the technology budget for the division.
• May oversee the provision of technology services to clients and ensure service levels are maintained.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of:

• Project management principles and practices
• Computer and server hardware, software, and protocols related to job-specific duties
• Computer Science concepts
• Advanced systems design
• Database management
• Computer programming languages and techniques
• Web development services to include graphical user interface concepts and design
• Supervision and personnel management practices and principles
• Accounting and budgeting principles
• Client/server technologies and concepts
• Point-of-sale systems and PCI requirements (CFA)
• ITSM and Strategic Planning (CFA)
• Network topology and design principles (CFA)

Skills and Abilities to:

• Manage projects and supervise staff through scheduling, leadership, and management; meet competing deadlines
• Coach, mentor, and motivate personnel
• Work effectively as a team member and leader to prioritize and delegate tasks and responsibilities
• Perform technical proficiency in all classes of technology, software/hardware, and applications
• Provide excellent customer service and effective client (internal and external) relations
• Follow and communicate effectively, both verbally and in writing
• Think logically and systematically, solve complex problems, and effectively apply general principles to specific conditions
• Research and evaluate system needs and specifications, and design systems and procedures
• Coordinate the efforts of vendors, customers, internal, and external staff
• Keep up to date with changing technologies and recommend updates to systems accordingly

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting.

A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it’s like to work here:

At Salt Lake County, our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work-life balance, and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Our community is more than a place; it's our heart and service that brings us together.

We encourage work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with us includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year. Some positions have a hybrid work environment, giving you the flexibility to manage working from home and being in the office.

Additional Benefits Include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution
• Medical coverage, including a 100% county-paid premium option
• Dental and Vision coverage with coverage for adult designees
• Health Savings account with a county contribution of up to $1200 per year, or a Flexible Spending Account
• 100% county-paid Long-Term Disability and employee-paid Short-Term Disability options
• Professional Development and professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance, auto insurance, and home insurance, and discounts at County facilities

For more benefits information, Click HERE