JOB SUMMARY

Responsible for providing quality customer service to Donor and Sponsor Lounge patrons taking/scanning tickets, answering event related questions, giving directions, and ensuring the safety of patrons attending events in the performing arts venues.

ESSENTIAL FUNCTIONS

• Represents and coordinates Sponsor and Donor Concierge Program.
• Coordinates resolution of program issues.
• Works as first point-of-contact liaison between sponsors/donors and Patron Services Manager/Sponsor and Membership Services Manager.
• Works in conjunction with concessionaire, technical staff, event and ticketing staff, and patron services staff to coordinate details of events.
• Ensures that program related documents and forms are complete, accurate, and processed through established standards and guidelines.
• Ability to provide accurate knowledge to patrons regarding venue logistics i.e., location of ticket office, restrooms, concessions, coat check, etc., information about the event, etc.
• Understand and adhere to established Patron Services policies and procedures.
• Actively assist with established Patron Services Front of House emergency procedures. Must be familiar with locations and operations of emergency exits and equipment

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Enjoy working with the public.

Provide quality customer service.

Ability to listen and take direction with appropriate follow through.

Excellent communication and problem-solving skills, including ability to maintain composure under stress.

Able to stand for long periods of time.

Confidence in working with electronics like ticket scanners, digital streaming services and lighting.

Work with persons of varied backgrounds.

Work independently.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedule includes evenings, weekends, holidays.

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.