JOB SUMMARY

Provides customer service by promptly addressing inquiries and concerns, resolving complaints, answering questions, and processing orders.

MINIMUM QUALIFICATIONS

One (1) year of direct customer service experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Provides customer service to taxpayers in person and on the phone for Personal Property, Real Property, and the Department of Motor Vehicles.
• Receives, verifies, and records taxpayer payments under applicable statutes, ordinances, and policies.
• Resolves customer account problems.
• Compiles data and research properties for taxpayers.
• Creates and updates Personal/Real Property records in a database.
• Performs administrative tasks to support the agency’s daily operations.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• General office methods and procedures

Skills and Abilities to:

• Perform data entry/keyboarding
• Operate a PC and other library equipment
• Problem solving and conflict resolution
• Use software programs
• Read, write, and communicate in English
• Deal tactfully and courteously with the general public
• Concentrate and accomplish detail-oriented tasks
• Organize workloads and prioritize tasks to adhere to deadlines
• Respond quickly to changing priorities

TEMPORARY POSITIONS:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are generally performed in a typical office setting